Client Retention: A Decade and Counting

Breaking up is hard to do. And when the client/agency relationship is severed, it can be especially heartbreaking. But while we have certainly been on the receiving end of a “Dear John” letter or two, overall Trevelino/Keller is quite successful in the client...

A Resolution for 2013

There are plenty of reasons to make resolutions, and just as many reasons to break them.  In general, I hate resolutions because they never work.  They’re made in haste, at a time when we’re already pushed to the limits with obligations and responsibilities. However,...