How to Measure Earned Media Impact Beyond Impressions

How to Measure Earned Media Impact Beyond Impressions

Impressions are easy to report and just as easy to dismiss. To demonstrate real PR value, earned media measurement needs to connect visibility to business outcomes that leadership cares about. Why Impressions Alone Fall Short The challenge with impressions is that...
How To Reduce Buying-Journey Friction For A Smoother CX

How To Reduce Buying-Journey Friction For A Smoother CX

Customer satisfaction starts with a smooth buying experience. When there are too many twists and turns, you risk reduced purchases and loss of trust. T/K co-founder Dean Trevelino shared with Forbes Agency Council that the buying journey must deliver speed, simplicity...